AI Surge Pty Ltd - Terms and Conditions

Terms and Conditions Clause: Attendee Cancellations, Refunds and Credits.

Terms

- 'event' - refers to any training, summit, workshop or event run or hosted by AI Surge Pty Ltd.

1. Minimum Participant Numbers and Workshop Format

• • 1.1. Minimum Delegates: Please note that our events require a minimum number of registered delegates to proceed in their advertised physical format.AI Surge Pty Ltd reserves the right to make a determination regarding participant numbers 7 days prior to the event.

  • 1.2. Alternative Format: Should the minimum number of registered participants not be met by this time, AI Surge Pty Ltd may, at its discretion, transition the event to an alternative format. This alternative format (which may include, but is not limited to, an online or hybrid delivery model) will be designed to ensure that all registered participants can access the full workshop content.

  • 1.3. Maintain Outcomes: In such an event, our commitment is to maintain, as far as reasonably practicable, the intended learning outcomes, quality, and interactive nature of the event. Registered participants will be notified in writing of any such change in delivery format. By registering for an event, you acknowledge and agree to this potential modification of the delivery format.

2.  Attendee Cancellations

We understand that circumstances can change. If you, as a registered attendee, are unable to attend your event, the following conditions will apply to your registration:

• 2.1. Notification: All cancellations must be made in writing and sent to hello@aisurge.com.au. The date of cancellation will be the date this written notification is received by AI Surge Pty Ltd.

• 2.2. Refund and Credit Policy for Attendee-Initiated Cancellations:

  • (a) Cancellations within 30 days of an event: No refunds or credits will be issued for cancellations received within 30 days of an event start date. This policy is in place due to advance commitments and costs incurred by AI Surge, including but not limited to venue, catering, speaker, travel and logistical arrangements.
  • (b) Cancellations prior to 30 days of the Conference: For cancellations received in writing more than 30 days before the event start date, a partial refund of 50% of the registration fee may be granted. All such refunds will be subject to an additional administration fee of $25.
  • (c) Failure to Attend (No-Show): No refunds or credits will be granted for attendees who do not attend an event and have not provided prior written notification of cancellation according to the terms above.

• 2.3. Credit or Voucher Option:

  • At the sole discretion of AI Surge Pty Ltd, and particularly in cases where a cash refund is not applicable under section 1.2, we may offer a credit voucher. This credit voucher, if offered, would typically be for a portion of the registration fee and valid for use towards a future event. The terms and validity period of any such credit voucher will be determined during the request.

• 2.4. Ticket Transfers:

  • Attendees may transfer their registration to another person from their organisation or another suitable individual at any time up to 7 days prior to the event start date.
  • Requests for ticket transfers must be made in writing to hello@aisurge.com.au, and must include the full name, job title, organisation, and contact details (email and phone) of the substitute delegate.
  • No administration fee will be charged for compliant ticket transfers. Transfers requested less than 7 days prior to the event may be considered at our discretion and may be subject to a late administration fee of $25 per registration. AI Surge Pty Lt reserves the right to refuse a transfer if the proposed substitute delegate is not deemed suitable for the event.

• 2.5. General:

  • Any refunds issued will be processed after the event has been held.
  • AI Surge Pty Ltd is not responsible for any travel, accommodation, or other costs incurred by attendees in relation to their registration or cancellation.